At IT Works, we strive to provide our clients with the best possible training and support for our products.  We offer options for both webinar based and on-site training and provide additional training materials and documentation via the training and client management sections of our website, and through monthly e-news and features of the month articles.

Learn More About Our Support

Customer support is available from 9:00 AM to 5:00 EST on standard business days and our support team may be contacted via phone or e-mail.  Support services include application and technical support as well as access to documentation materials and software upgrades.

See e-Mails From Some of Our Clients About Our Service

I just wanted to let you know how helpful Andrea has been.  She understands what we are looking for and has been quick to find solutions.

She is also teaching me parts of the system we were not using.  Your commitment to have us as a satisfied customer is also appreciated.

Jane

… I just wanted to drop you a note to tell you how delightful it is to work with Kevin.  He is always jolly, always kind, and always professional.  He’s very good at what he does.  I hope you keep him around for a long while, and maybe even give him a raise, because I’m sure you don’t pay him what he’s worth.

Hey, I also hope you and your family have a very Merry Christmas!!!!

Yours,
Carole

Just wanted to let you know how impressed I am with the software as our conversion rolls forward.  You and your team have done an excellent job putting together a system that really addresses most all of our needs right out of the box and has provided us with a good tool to use to reassess some of our business practices and work flows.  Being able to provide web access to our PI’s is something we have really been looking forward to and we’ll be opening that up this next week.

Also wanted to let you know that we really enjoy working with Linda.

She’s very responsive and knowledgeable.

Thanks
Tim

I just wanted to let you know that Andrea truly is amazing! She is very
responsive, concise in her responses, and follows up on questions she
needs to ask someone else about.  She is really great and a true
pleasure to work with.

I always like to hear good feedback on my employees so I figured I
would send you a message about it.  I have actually been meaning to
send this to you for a few weeks, but haven’t had the time, until
tonight.

Take care,
Suzanne

Wanted to let you Know that the last few times I had to work with Kevin I was impressed with his professionalism and knowledge of your product.   Kevin has a way of making you feel like you’re part of a team and not just Sitting there watching him work.   Kevin will stay with the problem until I feel comfortable to take over on my own, he even will email me later to make sure we are operational.   Kevin makes your product stand out to me because the people behind the product actually make the product, just knowing that there is great support if we run into problems is very comforting,  If all your employees are like Kevin than your company will go a long way in this industry.

Thanks for giving me this opportunity to talk about Kevin, who I admire for his knowledge and abilities when we have problems…. Thanks again..

Karl