Software Implementation Consultant
Position Summary: IT Works is looking for a rising star from within the research administration community to fill a new Software Implementation Consultant position designed to help with our expanding business needs. The ideal candidate has a thorough understanding of the post award accounting business environment in the university environment, the ability to proactively support and understand our client business needs, and manage projects following our standard project lifecycle.
This position entails business application software support over the phone, customer support skills to resolve client issues, project coordinator experience to deliver IT Works software using standard methods, and ability to document feedback from clients for programming staff to design additional capabilities.
Experience Required:
- Previous working knowledge of ERP or other financial management systems;
- Demonstrated strong analytical and troubleshooting skills;
- Managed multiple projects with high quality results;
- Proven track record of planning, executing and delivering small to medium size projects as scheduled;
- Accounting background considered an asset;
- Three(3) to Five (5) years of hands on experience in post-award grant accounting is ideal;
- Working proactively with principal investigators and accountants at a university or research institute is helpful;
- Proficiency in running IT Works Department ManagerTM software desired;
- Experience with Microsoft SQL Server and accounting software a plus;
- Solid understanding or capability to learn MS Access;
Attributes of candidate:
- Willingness and desire to become expert user of IT Works Product Suite;
- Must be self motivated and have excellent interpersonal, organizational and communication skills;
- Must demonstrate the ability to work independently and proactively with limited supervision;
- Flexible and adaptable to change: must be able to handle multiple tasks and prioritize according to customers needs;
- Ability to communicate effectively and professionally with all levels of employees and management in a client setting.
Compensation Plan
IT Works offers a competitive salary and fringe benefits including vacation, retirement plan, and insurance. Some relocation expenses may be provided.
Applying for the Position:
DO NOT CALL – Phone applications will not be accepted.
Send your cover letter, resume, salary requirements, and one employment reference.
About IT Works:
IT Works’ purpose is to develop and help implement technological solutions to problems hindering the advancement and welfare of humanity. We do this as a company by being completely dedicated to the advancement of research administration through our software products and services.
IT Works delivers “niche” market software products/applications to departments at colleges and universities in the United States and Canada. Our products include Department ManagerTM, College AdministratorTM, and Effort AdministratorTM
- Department ManagerTM and College AdministratorTM are designed to facilitate comprehensive grant management processes and enhanced financial reporting. From a financial reporting perspective, these products are often referred to as “parallel systems”, “shadow systems”, “middleware”, or “data warehouses”. They are not general ledger systems, but they are used with general ledger systems such as PeopleSoft, SCT Banner, SAP, Oracle Financials, Datatel, FRS, FAS, CUFS, and others.
- Effort AdministratorTM -- our newest product, is a web-based time and effort certification and reporting system designed to be the official system of record for an institution.
Over 225 installations of IT Works software have been performed since the late 1980s. All development, support, marketing, and sales efforts are handled out of our office in Raleigh, NC.
Discover more about us at www.itworks-inc.com.
Position Description
There are three aspects to this position:
- Software Installation - Proactively plan the life-cycle of an IT Works software sale through implementation in the timeframe suggested by the website Standard Installation and Training Guide. Coordinate the installation and training schedules for new clients. Conduct analysis to map and load client data into our software. Validate accuracy of data when interfacing our products to existing client systems.
- Client Training – Conduct web / teleconference based training sessions according to pre-defined client training plan for new clients and answer questions and conduct supplemental training sessions for established clients.
- Consulting Services – Act as a remote project manager for clients during software implementation. Includes developing client cost accounting and internal coding systems, performing data validation, configuring software security systems, running data import procedures and financial reconciliation services.